Services06
Conversational AI
Assistants that answer from your own documentation, cite where the answer came from, and hand off when unsure.
What this is
A support assistant is only worth deploying if it is right, and the way to be right is to answer strictly from your own material. Ours retrieve from your documentation, policies and past tickets, cite the source on every answer, and say they do not know rather than inventing something.
Handoff is part of the design, not an afterthought. When confidence drops or the topic is sensitive, the conversation goes to a person with the full history attached, so the customer never repeats themselves.
What you get
- Retrieval over your documentation, policies and tickets
- Answers with citations back to the source
- Escalation to a human with the conversation attached
- Deployment to web, in-app or your helpdesk
- Quality review of real conversations, month by month
When this is the right call
- The same questions consume your support team every day
- Staff cannot find answers in your own internal wiki
- You tried a bot and it invented answers
Stack
- TypeScript
- RAG
- pgvector
- Next.js
- Zendesk
- PostgreSQL
Contact
Let us scope your conversational ai work.
Send the problem as it stands. You will get a senior engineer on the first call, and a written scope before anyone talks about a number.